Career Opportunities at MTN Nigeri

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition. We are recruiting to fill the vacant position below: Job Title: Manager, Order Management Location: Lagos Job Description Manager Order Management is part of the Planning & Fulfillment team at the Opco supporting the Customer Order Management processes. Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions). Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year. Assist department in conducting demand planning, develop budgets for the upcoming year and implement plans to achieve the desired targets. Serve the Division’s internal customers and provide solutions to improve the customer experience. The Customer Order Management process covers sales to MTN Dealers/Distributors, MTN Owned Stores, and Direct Shipment to Customers (Bulk Orders). It also covers management of customer master data including customer catalogue and order prices. These processes would involve interactions as well as direct interaction with MTN customers i.e. dealers and distributors. Manager, Order Management is supported by Supervisor and Clerk to perform order management activities at the Opco. Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation. Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project. Drive an increase in MTNN’s Net Promoter Score. Approve request for creation of customer data Approve all price updates prior to submission to Master data team Liaise with master data team for any updates/amendments to data regarding customer master data updates Ensure all customer records are up to date and ensure all customers have valid agreements- review annually Ensure customers receive correct promotions/ pricing/ discounts Validate customer creation or master updates including updates to price masters Oversee liaison with Master Data Management Team and CoE for Customer Master Data related information / queries Focus on improving and maintaining customer relationship Support Senior Manager, Planning & Fulfilment in development of corrective actions or improvement initiatives based on customer order report reviews Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service. Maintain effective working relationships with internal and external suppliers. Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience. Build and maintain productive relationship with key regional stakeholders to ensure effective and efficient regional stock availability and distribution and deal with related issues and problems. Review and release customer orders based on assigned delegation of authority Validate applicable restrictions or promotions on items to customers at the time of release of customer order Manage credit limits assigned to the customers and ensure orders are within credit limit Review credit limits to ensure credit worthiness- consider insurance cover for customers if applicable Monitor SLAs for customer order processing and take corrective action, where required to ensure compliance with SLAs Cancel orders – ensure reasons provided for cancelled orders are reasonable Review the status of order on a periodic basis and analyse the reason for delay/open orders Authorize any amendments to orders where Delegation of Authority is applicable Hold discussions/escalations with relevant departments to ensure orders are processed/ dispatched in a timely manner Take corrective measures in case orders are not processed within defined SLA Liaise with customers to resolve any query/issues with related to customer order Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs. Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules. Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products. Job Condition:Normal MTNN working conditions May be required to work extended hours Open plan office Experience & Training First degree in Engineering or Supply Chain Management or Finance or any related discipline Fluent in English Experience: Minimum of 6 years’ experience which includes: Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others Experience in warehouse/ order management / inventory management Experience dealing with customers (service industry) Working knowledge of Oracle Knowledge of customer database management principles Knowledge of customer order fulfillment, customer delivery, determining availability, etc. Understanding of process for booking, tracking and monitoring of orders Training: Enterprise system knowledge Experience working in a medium to large organization Financial management skills Transport Management systems Job Title: Officer, Procurement Support Location: Lagos Job DescriptionOfficer, Procurement Support is part of the Sourcing department at the Opco and would support the Sourcing process . This process covers activities related to development and management of Sourcing Standards, end to end vendor evaluation & selection (from RFI to RFP) and management of procurement agreements. These processes would involve interactions with SCM Centers of Excellence (CoE) Officer, Procurement Support would assist the Manager, Sourcing and would be involved in the following sub-functions: Supplier registration and qualification Sourcing master data maintenance Category needs and spend analysis ESourcing Event End to End Management Resolution Creation and approval follow up Assistance in maintaining supplier registration related Information Liaise with Master Data Management (MDM) team for supplier registration, qualification and master maintenance related information/queries Assistance in maintaining sourcing master data related Information Liaise with MDM team for SCM master data related information / queries Sourcing master data maintenance Category needs and spend analysis ESourcing Event End to End Management Resolution Creation and approval follow up Create/ maintain pre-qualification questionnaires/ Request for Information (RFI) / surveys / Request for Proposal (RFP) / Request for Quotation (RFQ)/ auctions Ensure execution of day to day operations at the Opco and resolve operational issues Improve productivity and quality through leading practice initiatives Participate and provide inputs in project status meetings Propose operational changes and provide associated user impact assessment Participate and provide inputs in operational meetings Review requirements for product categories, develop and run reports on oracle Provide information to requestors on category needs and spend analysis Provide assistance in managing category needs and spend analysis and update category related information in oracle Supplier registration and qualification Set up and manage adhoc meetings for day to day operational requirements Liaise with supplier to obtain / update relevant information for supplier registration / qualification and management Act as a first point of contact with supplier for sourcing and supplier management related information/ queries Identify potential sensitive issues and escalate it to the appropriate level Provide assistance in managing supplier compliance and profile audit and assessing supplier risk Gather information from various sources like oracle, internal stakeholders and external stakeholders on supplier performance Provide compliance reports to stakeholders Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Foster active collaboration and relationships with employees across all levels and divisions Experience & Training First Degree in Supply Chain Management or any related discipline CSCP (Certified Supply Chain Professional) Minimum of 3 years’ experience in an area of specialisation; with experience working with others Experience working in a medium organization Any training specific to Supply Chain Management will be an added advantage Job Condition Normal MTNN working conditions May be required to work extended hours Job title: Senior Officer Commercial SourcingX2 Slots: 2 Location: Lagos Job description: To procure and ensure the delivery of quality goods and services in direct support of the MTN Business, at the right prices/cost, within the stipulated lead time and at the right place. To ensure that all purchase orders passing through for payment within MTN finance complies with the standard best practices and policies governing them Assess suppliers where necessary, evaluating their products and capabilities as suppliers; and review and compare supplier price quotation. Assess strategic, financial, accounting, tax or legal impact of procurement activities to ensure that policy is directed towards achieving the utmost benefit to the company. Validate and approve purchase orders within prescribed limits and escalate purchase orders above limits. Coordinate the monitoring of purchase orders raised on the computerized system. Ensure that complete records of Purchase Orders are properly kept (data packs) and ensure adequate documentation of buying activities in the Purchase Log. Review relevant procurement documentation including PR, PO and ensure all relevant information is properly captured on same and that user departments have access as may be required, for tracking. Coordinate and distribute RFQs amongst the Buyers and other staff for effective man-hour utilisation, task clarity and efficient delivery of customer’s needs. Communicate procurement activities to user departments and liaise with all stakeholders to ensure that process efficiency is upheld. Ensure stakeholders compliance with policies and procedures and adherence with all SLAs relating to Procurement Unit. Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Foster active collaboration and relationships with employees across all levels and divisions. Job condition: Normal MTNN working conditions May be required to work extended hours Experience & Training First degree in any related discipline PGD,MBA and CIPS will be an added advantage Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others Experience working in a medium organization •Experience in purchasing function, Proficient in MS Office Applications and other Microsoft tools Ability to understand IFS and apply it to work •Advanced PC skills •Proficient use of IFS Qualifications: Minimum qualification BA, BEd, BEng, BSc, BTech or HND Job title: Senior Officer IT Sourcing Location: Lagos Job description Assess suppliers where necessary, evaluating their products and capabilities as suppliers; and review and compare supplier price quotation. Assess strategic, financial, accounting, tax or legal impact of procurement activities to ensure that policy is directed towards achieving the utmost benefit to the company. Validate and approve purchase orders within prescribed limits and escalate purchase orders above limits. Coordinate the monitoring of purchase orders raised on the computerized system. Ensure that complete records of Purchase Orders are properly kept (data packs) and ensure adequate documentation of buying activities in the Purchase Log. Review relevant procurement documentation including PR, PO and ensure all relevant information is properly captured on same and that user departments have access as may be required, for tracking. Coordinate and distribute RFQs amongst the Buyers and other staff for effective man-hour utilisation, task clarity and efficient delivery of customer’s needs. Communicate procurement activities to user departments and liaise with all stakeholders to ensure that process efficiency is upheld. Ensure stakeholders compliance with policies and procedures and adherence with all SLAs relating to Procurement Unit. Ensure user department get their PR /PO issues resolved amicably. • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required To procure and ensure the delivery of quality goods and services in direct support of the MTN Business, at the right prices/cost, within the stipulated lead time and at the right place. To ensure that all purchase orders passing through for payment within MTN finance complies with the standard best practices and policies governing them Job condition Normal MTNN working conditions May be required to work extended hours Open plan office Experience & Training Education: First degree in any related discipline • PGD,MBA and CIPS will be an added advantage Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others Experience Experience working in a medium organization • Experience in purchasing function, Proficient in MS Office Applications and other Microsoft tools Ability to understand IFS and apply it to work Advanced PC skills Proficient use of IFS Qualifications: Minimum qualification BA, BSc, BTech, BEd or HND Job Title: Specialist Contract Location: Lagos Job descriptions Specialist sourcing is part of the Sourcing department at the Opco and would support the contracting process. This process covers activities related to development and management of Contract Standards, end to end pre and post contract evaluation and management of procurement agreements. These processes would involve interactions with SCM Centers of Excellence (CoE). Specialist, Contract would support the Manager, Sourcing and would be involved in the following sub-functions: Supplier registration and qualification Sourcing master data maintenance Category needs and spend analysis Development of Master Services Agreements and Local Country Contracts for GFA’s Prepares and administers routine correspondence, negotiation memoranda, and contract documentation to ensure timely and coordinated submittal. Reviews solicitations and prepares routine response for proposals, bids, and contract modifications. May also prepare simple requests for proposals. Analyzes contract requirements, special provisions, terms and conditions to ensure compliance with appropriate laws, regulations, corporate policies and business unit procedure. Drafts and negotiates simple contractual instruments commensurate with skills and grade level. Manage and process renewals for maintenance, support, subscriptions, etc. including assurance that the renewals comply with the applicable contract and completing any required purchasing documents. Prepares, organizes and maintains contract records and files documenting contract performance and compliance. May conduct research to support contract audit and or facilitate business unit contracting trends. Performs contract closeout activities. Communicates contract policy and practice to internal business teams. Ensures contract review, approval and execution in accordance with corporate and/or business unit guidelines. Communicates contract policy and practice to internal business teams. Ensures contract review, approval and execution in accordance with corporate and/or business unit guidelines. Maintain professional business relationships with internal contract stakeholders, other contracting support teams within the company (e.g Legal, Finance, Procurement), and external product and service vendors. Responds to alerts from the contract administration dashboard and resolves problems to ensure the overall health of the contract portfolio. Ensures linkages to data on spending, risk, and budget for real-time and predictive analytics are accurate and timely. Maintains working knowledge of the principles and practices of the company’s chosen markets. Maintains basic knowledge of trends in contract administration best practices relevant to company’s operations. Create/ maintain pre-qualification questionnaires/ Request for Information (RFI) / surveys / Request for Proposal (RFP) / Request for Quotation (RFQ)/ auctions Ensure execution of day to day operations at the Opco and resolve operational issues Improve productivity and quality through leading practice initiatives Participate and provide inputs in project status meetings Propose operational changes and provide associated user impact assessment Set up and manage adhoc meetings for day to day operational requirements Liaise with supplier to obtain / update relevant information for supplier registration / qualification and management Act as a first point of contact with supplier for sourcing and supplier management related information/ queries Identify potential sensitive issues and escalate it to the appropriate level Provide assistance in managing supplier compliance and profile audit and assessing supplier risk Gather information from various sources like oracle, internal stakeholders and external stakeholders on supplier performance Provide compliance reports to stakeholders Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Job Condition: Normal MTNN working conditions May be required to work extended hours Open plan office Experience & Training Minimum of 3 years’ experience in an area of specialisation; with experience working with others Experience working in a medium organization First degree in Supply Chain Management or any related discipline CSCP (Certified Supply Chain Professional) Any training specific to Supply Chain Management will be an added advantage Minimum Qualification BA, BEd, BEng, BSc, BTech, HND or LLB. Job Title: Personal Assistant to COO Location: Lagos Job Description Act as the point of contact to the Executive, handling and distributing confidential mails, telephone calls, faxes, etc. Develop and maintain an efficient documentation and filing (electronic and hard) process. Manage sensitive matters and information regarding peculiar issues within the department. Co-ordinate and manage Executive calendars, travel arrangements and schedules, negotiating potential conflicts and determining feasible alternatives. Perform a diversity of secretarial and administrative support activities including composing memos and correspondences, compiling reports, creation of spreadsheets and manipulation of spreadsheet data. Cross-examine documents for Exec’s review to ensure quality control and compliance to MTNN policies. Collate monthly activity reports from the different units within the assigned department for the Exec’s review. Perform quality control checks on assigned Exec’s presentations, to ensure proper formatting and elimination of errors. Process all requisitions for the assigned Exec’s office Respond to customer (Internal/external) queries and requests on non-technical issues and escalate to the assigned manager / exec when necessary. Prepare meeting/conference logistics and host visitors on behalf of the Executive. Job Condition Normal MTNN working conditions May be required to work extended hours Open office plan Experience & Training First degree in any related discipline Fluent in English Minimum of 1 year experience in an area of specialisation; with experience working with others Experience working in a medium organization Training Customer care/focus. Effective communication skills. Effective business writing skills. Finance for non-finance persons. Basic Accounting. General Office administration and performance standards. Microsoft Office suite IFS Training Department specific applications Minimum qualification: BA, BEd, BEng, BSc, BTech or HND Job Title: Revenue Assurance Analyst Location: Lagos Job Description To support revenue assurance function in the business to minimize revenue loss from daily operations and identify revenue leakage Analyse and report post-paid revenue/collections accurately. Develop tools, templates and processes to assist in automation of workflow. Prepare presentation material denoting trending, key indicators and performance that have impact on revenue leakages Execute audit queries on live data obtained from network operations and compare with corresponding billing data to ensure consistency. Audit the billing system regularly to ensure accuracy of tariff rates; review and analyze billing data, rate plans and billing system table to determine areas of revenue leakage. Perform regular audit of the information systems and network operations systems. Document, quantify, and develop root cause analysis and suggest resolutions for billing issues identified. Ensure value creation when engaging with Customer Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use. Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values. Job condition: Normal MTNN working conditions May be required to work extended hours Open plan office Experience & Training First degree in any related discipline Fluent in English Certified Information Systems Auditor is desirable Minimum of 3 years’ experience in an area of specialisation; with experience working with others Experience working in a medium organization IT or system audit and data analysis experience Professional experience in business process modeling and re-engineering Professional experience in financial and/or operational auditing methodologies and tools Experience in the telecommunication industry or any of the leading professional services firms is desirable Training: Training on controls, assurance and information systems Minimum Qualification: BA, BEd, BEng, BSc, BTech or HND Job Title: Senior Customer Support Partner (Agent Specialist Desk) Location: Lagos Job Description To ensure end-to-end processing of MFS agent registrations and provide first line resolution of queries and enquiries from MFS agent network nationwide To coordinate first line back office support for internal and external customers relating to agent account management Ensure prompt computation of agent commission and compensation. Supervise reconciliation of all MFS agents’ account Ensure all agents registration request from the Channel are promptly treated Coordinate the white-listing and blacklisting requests from the channel team Support and implement strategy adopted for achieving departmental targets Generate reports to the business in the area of operations to enable quick decision making Participates in all UAT test and implementation of all upgrade on MFs systems and Agent portal Interface and liaise with system support team to ensure excellent services and zero downtime of systems Provide first line resolution of queries and enquiries from MFS agent networks nationwide Resolve enquiries from MFS partners and agents promptly and escalating where necessary Provide back office support for Regional and Consumer sales in MFS trade partner account management Provide solution to enquiries referred from trade partners through Regional Sales managers/DAEs Cross-functional intra and inter-departmental interface in ensuring smooth flow of all MFS agents process Propose improvement to all MFS PPP Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape. Foster active collaboration and relationships with employees across all levels and divisions. Job Condition Normal MTNN working conditions May be required to work extended hours Minimum Qualification BA, BEd, BEng, B.Sc, BTech or HND Experience & Training First degree in any related discipline Minimum of 3 years’ experience in area of specialisation with experience working with people. Experience in account management function Customer service experience Experience working in a medium organization Experience in operations or financial services is an advantage Training Basic Banking/financial services operations IFS fundamentals. Job Title: Officer, Warehouse North/West/East Location: Lagos Job Description Officer, Warehouse supports the Warehouse process within the planning and fulfilment function as part of the Opco. The warehouse management processes cover all aspects of warehousing including receipt, transfer (inter Opco and intra Opco), picking, packing, kitting, de-kitting and movement of inventory within warehouse (for both trading stock as well as assets). This also includes inventory count (cycle count and physical count). These processes would involve interactions with the Centers of Excellence (CoE), Opco BP, Opco Site Support team and Suppliers. Movement of physical stocks within warehouse i.e. from receiving to bulk to fulfilment to staging/dispatch and storage of materials and updating the records in oracle Keeps equipment operating by enforcing operating instructions Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements Observe health and safety regulations; maintain warehouse in a clean, safe and orderly condition Ensure materials are handled in appropriate manner in the warehouse Kitting and packaging of the materials for fulfilment of the sales order Creation of work order for the repair of materials Perform inventory count (physical and cycle count) based on the instructions from Supervisor and be accountable for the count result Maintain hygiene in the warehouse Prepare documents required for the movement of stocks within warehouse Coordinate with the logistics department for transportation of goods Participate and provide inputs in ad hoc meetings Prepare monthly/quarterly/yearly reports with respect to warehouse transactions and submit to the relevant authority Execute day-to-day operations Resolve operational issues Escalate issues and requests as required Receipt of the material/assets in the warehouse from supplier and accounting for the receipt Act as a first point of contact for Inventory and Warehouse related information/queries Affix bar code labels on the materials with supplier/own serial numbers Ensure prompt processing of authorized Material Requests from internal and external clients. Job Condition: Overtime and weekend work required. Open plan office Experience & Training First degree in Warehouse Management or any related discipline Fluent in English 1-2 years of experience in warehouse management and experience in an area of specialisation; with experience working with others Experience working in a small to medium organization Working knowledge of Oracle Training: Warehouse Operations Customer Satisfaction Logistics Minimum Qualification: BA, BEd, BEng, B.Sc or HND. Job Title: Officer, Inventory Location: Lagos Slot: 3 Job Description Officer, Inventory is part of the Planning and Fulfillment department and would support the Inventory processes at the Opco. The inventory management process covers both trading stock and any other material that may be handled in MTN’s warehouse or by an outsourcing service provider. This includes devices, SIM cards, scratch cards, any promotional material and all network related inventory including spares, IT and others, where applicable. Furthermore, the processes incorporate latest trends in Inventory Management, which include vendor managed inventory, consigned inventory and logistics service providers. These processes would involve interactions with Opco, Centers of Excellence (CoE) and external suppliers, where applicable. Assisting and providing reports for calculating reorder level to the Senior Manager, Planning & Fulfillment Monitor inventory level on a regular basis and liaise with the buyer for expediting purchase order Review and track the status of the materials in case of return to the supplier Oversee the arrangement of the goods in warehouse Assist in stock count process and stock reconciliation Transfer of stocks and providing information with respect to the inventory status Coordinate with the warehouse / Opco for transfer Gather BOM (Bill of Material) related information / data and provide input for creation of BOM Analysis of inventory to ascertain product obsolescence and providing reports to the appropriate levels for decisions related to obsolescence Make adjustments in the inventory with the approval from approving authority and ensure adequate documentation with respect to adjustments required to be made in the books Identify potential sensitive issues and escalate it to the appropriate level Prepare periodic reports related to the inventory and submit to the appropriate level Month end / year-end adjustments and closure of inventory related transactions Liaise for the inventory requirement planning for the Opco and provide inputs on material planning Liaise with Opco Business Partner for ABC (activity based costing) categorisation of the product and defining min-max level Job condition: Normal MTNN working conditions May be required to work extended hours Open plan office Experience & Training First degree in Supply Chain Management or related qualification Fluent in English Minimum of 1-2 years of experience in Supply Chain Management; with experience working with others Experience working in a small to medium organization Working knowledge of Oracle Knowledge of inventory processes Minimum Qualification: BA, BEd, BEng, BSc, BTech or HND How to Apply Interested and qualified candidates should: Click here to apply Application Deadline: 28th July, 2017 Facebook